DO I HAVE TO REGISTER TO PLACE AN ORDER?
Yes, you have to register on our website to place an order.
HOW CAN I TRACK MY ORDER ONCE SHIPPED?
You can track the up-to-date status of your order by logging into the My Account page on our website.
HOW MANY PACKS SHALL I ORDER?
We’ve found that if you have short hair, you will normally need only one box of our hair dye. But if you have longer hair, you might need more than one box of our hair dye to cover all your hair.
DO YOU SELL SMALLER OR INDIVIDUAL PACKS?
At this time no, we don’t sell smaller or individual packs.
HOW LONG WILL IT TAKE TO PROCESS MY STA-SOF-FRO ORDER?
All orders received before Midday will be dispatched the same day via the Royal Mail’s 2nd class delivery service. EU deliveries are sent using a courier company. Note that for bulk orders, we will use our appointed carrier. The length of delivery time depends upon your location: 1. For UK orders placed before Midday the estimated time for Normal Delivery: 2 to 3 working days. 2. For Europe Estimated time for Delivery: 3 to 5 working days. 3. For USA Estimated time for Delivery: up to 3 working days. 4. For Rest of World Estimated time for Delivery: 5 to 10 working days. Rates of carriage Service UK Orders Under £25.00 – Royal Mail Small Parcel (2-3 day service) £3.50 Orders Over £25.00 – Free Delivery Next Day Service – UK Courier £6.95 Service Europe All Orders International Courier – Shipping Rate €15.00 Service United States Orders Under $30.00 – Shipping Rate $8.00 Orders Over $30.00 – Free Delivery Service Worldwide Orders Under $60.00 – Shipping Rate $45.00 Orders Over $60.00 – Shipping Rate $75.00
I’M HAVING TROUBLE DECIDING WHAT STA-SOF-FRO HAIR DYE TO GO FOR. WHAT DO YOU THINK?
Avoid warm hair colours if you have a pinkish skin tone as this will make you look more flushed. Opt for a gold tone to your hair if you have an olive skin tone as this will bring warmth to your face and can make skin look less green. If your skin tone is neutral, lucky you! You can take advantage of this by wearing either warm or darker shades. It also follows that light-eyed women can achieve more of a natural look with lighter shades while women with darker hair and skin look better in darker shades. Your hair type will also make a difference to the hair colouring process. Rough or coarse hair can more time to absorb colour and so it requires a longer timing. On the other hand, fine hair can take less time to absorb colour, so it requires a shorter timing. Hair that's dry or permed can absorb colour quickly. Remember to do your strand test before colouring your hair so you can make sure! If your hair is longer than shoulder length or very thick, you may need two boxes of hair dye to cover all your hair with dye. Bear in mind that the ends of your long hair can also absorb more colour, so the timing may be different for your ends.
HOW DO I APPLY THE STA-SOF-FRO HAIR DYE?
Start applying your hair dye at the roots as this is the part of your hair that needs the most colour. Then comb this mixture through the rest of your hair in order to evenly distribute it and avoid a two-tone effect. Work in four to six sections with your hair to ensure full coverage. If you are worried about uneven spots when colouring the back of your head, use a hand-held mirror. You could also highlight your hair with a toothbrush to ensure even distribution. While you are waiting for the dye to set in, you can place a disposable shower cap over your head to prevent it from dripping.   And just because we appreciate our customers so much, we have also created a guide that comes with the hair dye box, how-to videos as well as a hair dye manual that you will get once you buy. So, we’ve got you covered!
SHOULD I DYE MY HAIR LIGHTER WITH STA-SOF-FRO?
While lighter hair can make you stand out more, light colours aren't the best if you are looking for a hair dye colour that lasts. It will require a lot of maintenance even if you do have lighter hair. In addition, if you have naturally dark hair or dark afro hair, you will have to bleach your hair, which can be quite the process (and leave you with roots for days). You can minimise the effects of using bleach by investing in a colour-depositing conditioner every other time you shower. Argan oil can also help. However, beware that bleach strips colour and oil from the scalp and that this can cause your hair to break. The brighter you go with your hair shade; the more melanin is removed. This is what normally protects your hair. But, if you have shorter hair, you have less to worry about in terms of bleaching.
HOW DO I CARE FOR MY HAIR AFTER DYEING IT WITH STA-SOF-FRO?
We have full how-to videos on our website that can help you with the aftercare of your beautiful tresses. They will cover how to prepare your hair for your hair as well as how to maintain your hair. And that’s not it. We also have an aftercare guide detailed on our website as well as our comprehensive manual for SSF should you have any further questions.
WHAT ABOUT REFUNDS AND EXCHANGES?
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Goods can be returned within 14 days of purchase for an exchange or refund. Unless the products are faulty or damaged, the cost of return postage will not be refunded. In the rare eventuality that goods need to be returned, goods should be returned via Standard Royal Mail Delivery Service to: Returns Department UK Amka Health & Beauty Products International Limited Unit 13 Watford Metro Centre Dwight Road Watford WD18 9SB Tel: +44 (0)1923 213313 Returns Department USA M & M Products Company, DBA JE Premier Inc. 1355 Terrell Mill Rd Building 1480 Suite 100 Marietta, GA 30067 Tel: +1 770 818 0511 Please ensure that you obtain a proof of posting when returning items. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
WHAT’S THE MAINTENANCE PROCESS FOR MY HAIR AFTER DYEING IT WITH STA-SOF-FRO?
What are your plans for dyeing your hair? If you are planning on only going slightly darker than your natural colour, the maintenance of your dyed hair will be easy. But if it’s a more dramatic change, you need to understand that there is a larger likelihood of visible roots. You’ll need to re-touch your colour every three to four weeks in order to keep it fresh and your roots concealed. But if you are the kind of person who does not like doing this, then think about a less dramatic change. Don’t say we didn’t warn you.
WHAT IS THE BEST WAY TO WASH MY LOCKS AFTER DYEING THEM WITH THE STA-SOF-FRO HAIR DYE?
You can find traces of sodium lauryl sulphate, which is a type of detergent, in many personal care products like shampoos. However, by using a shampoo with sulphate you remove the natural oils and moisture from hair which can then lead to you losing your beautiful colour treated hair. Instead, try using a sulphate-free shampoo and conditioner to keep your hair colour from fading.
CAN GO SWIMMING AFTER DYEING MY HAIR WITH STA-SOF-FRO?
If you love swimming, do wear a swimmer’s cap before you go in the pool. This is because chlorine is a chemical bleaching agent that can strip the colour from your hair meaning that eventually it will lose its healthy shine. If you don’t want to wear a cap, you could get your hair wet in the shower, use conditioner, and then don’t rinse it out. This can prevent the chlorine from penetrating through your hair shaft as it will create a barrier.
WHERE DO THE STA-SOF-FRO DYES GET SHIPPED FROM?
We currently ship our items from the UK.
CAN THE STA-SOF-FRO HAIR DYE BE USED TO COVER UP GREY HAIR?
Our product is not really formulated for use on grey hair. But we have had previous individuals who have darker hair with an afro texture who have used our hair dye to cover up their grey hair. However, covering up grey hair usually does require you to pre-lighten your hair which we would normally only use if you want to go blonde from a darker colour. So, if you do want to cover up your grey hair, bear in mind that it won’t happen immediately. Remember to always do a strand test to make sure that you know how the dye will work for you. You will need to gradually go lighter and be patient with the results as this is not what our product is created for.
DO YOU TAKE CUSTOM ORDERS?
No we don’t take custom order at this time.
AFTER CARE GUIDE: What if my hair looks a little bit brassy after dyeing it?
If you try dyeing your hair blonde simply using hair dye and developer, you might initially look more like the Simpsons rather than Jennifer Aniston. Using a toner can neutralise this brassy tone. This is because it can change your hair colour from a blonde with a lot of yellow to a more natural looking blonde. You can keep up the toning at home (with purple shampoo) but please do further research into this to see what kind of toner suits you. Do remember that as your natural hair can be dry in texture you should follow this toning process up with a shampoo that is rich in moisturising oils. Anything with jojoba or coconut oil would be ideal.
AFTER CARE GUIDE: What if my hair is too light after the application of hair dye?
What happens if rinse out your hair dye and it's not that rich, chocolate-brown shade that you wanted it to be? Calm down and relax. You will just have to wait a few weeks until you can dye your hair again. This is because your hair should not be prone to multiple dye jobs in a short space of time. But once you’ve given it a little time to get to the shade you wanted, you can let the colour sit for less time. Make sure at this point that you check it every five to seven minutes to prevent it from going too dark.
AFTER CARE GUIDE: What if my hair is too dark after application?
If you’ve gone much darker than the shade you want, putting a light colour on top won’t make it go lighter. You will need to take this colour out and then start again. So always make sure to do a strand test before dyeing your hair and keep a close eye on the timer! You can take some of the darker pigments off your hair by using a clarifying shampoo, preferably one with sodium lauryl sulphate within its ingredients list. As this type of shampoo is perfect for stripping colour from your hair but can be harsh on your hair, you will then need to use a deep conditioner straight after to put the moisture back into your hair.
AFTER CARE GUIDE: Should I add dye to my conditioner?
Yes, if you end up having a lighter look like pink, blue or purple. You can add a little bit of your dye to your conditioner when washing your hair. This will slightly re-dye your hair every time you wash so as to keep it fresh. But once your roots grow out, you will have to dye your hair properly again.
AFTER CARE GUIDE: Can I still wash my hair every day?
Not if you want to maintain your coloured hair for longer. If you are washing your hair every other day, you are also washing away your hair’s natural oils. Wash your hair only every other day or 2-3 times a week so as to keep your colour locked down.
AFTER CARE GUIDE: What should I use for my hair on days that I cannot wash it?
On the days that you cannot wash your hair, try using a colour-safe dry shampoo.
AFTER CARE GUIDE: How can I protect my hair colour when styling it?
Once you colour your hair, it will need extra hydration and protection from the sun to prevent damage and loss of nutrients. You can keep your hair smooth and full of moisture by using leave-in treatments. So it’s vital to find one that offers UV protection so that your hair colour won’t fade in the sun.
AFTER CARE GUIDE: What kind of spray should I use for my coloured hair before using heating tools?
If you don’t want any heating tool removing the lush colour from your hair, try using a spray that protects your hair before you blow dry or style it. This will help maintain the colour of your hair by reducing its loss of moisture and will also protect it from humidity.
AFTER CARE GUIDE: How often should I trim my coloured hair?
You need to trim those dead ends every 6-8 weeks so as to ensure that your coloured hair continues to look fresh.