SHIPPING POLICY

We currently deliver to addresses within the United Kingdom only.

DELIVERY OPTIONS AND PRICES

The following delivery options are available at checkout:

Standard Delivery – £3.99
Estimated delivery time: 3–5 business days.

Express Delivery – £5.49
Estimated delivery time: 1–2 business days.

Free Standard Delivery
Standard delivery is free on orders of £25 or more.

Delivery charges and available options will be confirmed at checkout before payment is taken.

ORDER PROCESSING

Orders are processed during normal business hours, Monday to Friday, excluding UK bank holidays.

Once your order has been processed and dispatched, you will receive a confirmation email. Tracking information will be included where available.

Delivery estimates begin once your order has been dispatched.

DELIVERY TIMES

Delivery times are estimates and cannot be guaranteed. Orders may be delayed by weekends, bank holidays, Royal Mail disruptions, severe weather or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us at brands@amkainternational.com with your order number.

DELIVERY ADDRESSES

Please check that your delivery address is complete and correct before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at brands@amkainternational.com. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

We are not responsible for delivery delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer.

MISSED OR UNSUCCESSFUL DELIVERIES

If Royal Mail is unable to complete delivery, it may leave instructions explaining how to rearrange delivery or collect the parcel.

If an order is returned to us because delivery was unsuccessful or it was not collected, please contact us. Additional postage charges may apply if you ask us to send the order again, unless the failed delivery was caused by an error on our part.

DAMAGED ORDERS

Please inspect your order when it arrives.

If your order or any product arrives damaged, contact us as soon as possible at brands@amkainternational.com. Please include your order number and photographs showing the product and packaging.

Once the issue has been reviewed, we will arrange a replacement at no additional cost where appropriate. If a suitable replacement is unavailable, we will offer a refund.

LOST ORDERS

If tracking shows that an order has been delivered but you have not received it, please check with other members of your household, neighbours and any safe places around the property before contacting us.

If the order still cannot be located, contact us at brands@amkainternational.com so that we can investigate the delivery with Royal Mail.

CONTACT US

For questions about shipping or delivery, contact:

M & M Cosmetics Limited, trading as Sta-Sof-Fro
Email: brands@amkainternational.com
Unit 13, Metro Centre
Dwight Road
Watford
WD18 9SB
United Kingdom